Privacy Policy

Last updated: October 23, 2026

VAULT operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). VAULT is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.

• Financial information, including payment card information, transaction details, form of payment, payment confirmation, and other payment details.

• Account information, including your username, password, preferences, and settings.

• Transaction information, including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.

• Communications with us, including information you provide when contacting customer support.

• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information, including information regarding how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, place an order, or otherwise provide us with your personal information.

• Automatically through the Services, including from your device and through cookies and similar technologies.

• From our service providers, including providers that enable technology, payments, fulfillment, analytics, shipping, and other business functions.

• From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide the Services, process payments, fulfill orders, arrange shipping, manage returns and exchanges, remember your preferences, manage your account, provide customer support, and improve your shopping experience.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending promotional communications by email, text message, or other channels where permitted.

We may also use information about your activity to show advertisements for products or services that may be relevant to you.

Security and Fraud Prevention

We may use personal information to authenticate accounts, provide a secure payment and shopping experience, detect or investigate fraudulent, illegal, unsafe, or malicious activity, and protect our Services and customers.

Communicating With You

We use your personal information to respond to customer service inquiries, provide order updates, process requests, and maintain our business relationship with you.

Legal Reasons

We may use your personal information to comply with applicable laws, respond to valid legal processes, investigate or participate in legal proceedings, and enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes, including:

• Shopify and other service providers that perform services on our behalf, such as payment processing, analytics, customer support, fulfillment, shipping, cloud storage, and IT services.

• Business and marketing partners that assist us with advertising and promotional services.

• Third parties when you request, direct, or consent to the disclosure.

• Affiliates or entities within our corporate group.

• Parties involved in a business transaction such as a merger, acquisition, sale, restructuring, or bankruptcy.

• Government agencies, law enforcement, courts, or other parties when required to comply with applicable law or protect our rights and the rights of others.

Relationship With Shopify

The Services are hosted by Shopify.

Shopify collects and processes personal information regarding access to and use of the Services in order to provide and improve Shopify's services.

Information you submit through our store may be transmitted to Shopify and service providers located in countries other than where you reside.

To learn more about Shopify's privacy practices, you can review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms.

We are not responsible for the privacy, security, accuracy, or practices of websites or platforms that we do not operate or control.

If you follow a third-party link, we recommend reviewing that party's privacy policy and terms before providing personal information.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us at support@thevaultbags.com.

Security and Retention of Your Information

We take reasonable measures designed to protect personal information.

However, no security system is completely secure, and we cannot guarantee absolute security.

How long we retain personal information depends on factors including whether the information is required to maintain your account, fulfill orders, provide Services, comply with legal obligations, resolve disputes, or enforce agreements and policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

• Right to Access / Know — You may have the right to request access to personal information we hold about you.

• Right to Delete — You may have the right to request deletion of certain personal information.

• Right to Correct — You may have the right to request correction of inaccurate personal information.

• Right of Portability — You may have the right to receive a copy of your personal information or request that it be transferred to another party.

• Managing Communication Preferences — You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those communications.

If you unsubscribe from promotional communications, we may still send transactional or service-related messages concerning your orders or account.

You may exercise applicable privacy rights by contacting us using the information below.

We will not discriminate against you for exercising any privacy rights available to you under applicable law.

We may need to verify your identity before processing certain requests.

Depending on applicable law, you may also have additional rights to object to certain processing, restrict the use of your information, or opt out of certain uses of personal information for targeted advertising.

Complaints

If you have concerns about how we process your personal information, please contact us at support@thevaultbags.com.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process personal information outside the country in which you live.

Where legally required, international transfers will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, UK-approved transfer mechanisms, or another lawful transfer basis.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements, or other operational reasons.

When changes are made, we will post the revised Privacy Policy on this website and update the “Last updated” date.

Contact

If you have questions about our privacy practices, this Privacy Policy, or would like to exercise any privacy rights available to you, please contact us:

Email: support@thevaultbags.com

Mailing Address:

VAULT
27 Old Gloucester Street
London WC1N 3AX
United Kingdom