Terms of service

Terms of Service

OVERVIEW

Welcome to VAULT. The terms “we”, “us” and “our” refer to VAULT.

VAULT operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

VAULT is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province or jurisdiction of residence, or that you have given consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including browsing our online store or purchasing products or services, you may be asked to provide certain information such as your email address, billing information, payment information and shipping information.

You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity occurring under your account.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to provide accurate representations of our products and services.

However, colors, appearance and product details may vary depending on your device, screen settings and other factors.

We do not warrant that the appearance or quality of products displayed on your screen will exactly match the product received.

Product descriptions, pricing and availability may be changed at any time without notice.

We reserve the right to discontinue any product or limit quantities available to any person, geographic region or jurisdiction.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase.

VAULT reserves the right to accept, decline, modify or cancel an order where reasonably necessary.

Your order is not considered accepted until payment has been successfully processed and we confirm your order.

Please review your order carefully before submitting it, as we may not always be able to accommodate cancellation or modification requests once processing has begun.

If we decline, modify or cancel an order, we will attempt to notify you using the email address, billing information or phone number provided during checkout.

Purchases are subject to our Return and Refund Policy, including our 99-Day Money-Back Guarantee.

Customers may request a return or exchange within 99 calendar days of delivery, subject to the eligibility requirements, conditions and procedures outlined in our Return and Refund Policy.

You represent and warrant that your purchases are intended for personal or household use and not for unauthorized commercial resale.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions may change without notice.

The price charged will be the price displayed at the time your order is placed and confirmed.

Unless otherwise stated, displayed prices may not include taxes, shipping charges, customs duties or import fees that may apply depending on your location.

Promotional offers may be subject to additional terms and conditions.

You agree to provide current, complete and accurate payment and account information for all purchases.

You represent that:

  • Payment information provided by you is true and accurate.

  • You are authorized to use the selected payment method.

  • Charges will be honored by your payment provider.

  • You will pay all applicable charges associated with your purchase.

SECTION 5 - SHIPPING AND DELIVERY

All delivery times are estimates and are not guaranteed.

VAULT is not responsible for delays caused by shipping carriers, customs processing, weather, holidays or circumstances outside our reasonable control, except where responsibility cannot legally be excluded.

Once an order has been transferred to the shipping carrier, delivery may be subject to the carrier's terms and procedures.

Please review our Shipping Policy for additional information regarding processing and delivery.

SECTION 6 - INTELLECTUAL PROPERTY

The Services, including our trademarks, brand names, text, images, graphics, product content, reviews, videos, audio, designs and layout, are owned by or licensed to VAULT and may be protected by applicable intellectual property laws.

The Services are provided for personal, non-commercial use.

Unless expressly permitted by us, you may not reproduce, distribute, modify, republish, download, store, display or transmit our content for commercial purposes.

The VAULT name, logo, product names, designs and slogans may be trademarks or other protected intellectual property of VAULT or its licensors.

Shopify's name, logos and related intellectual property belong to Shopify or its respective owners.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools that we do not monitor or control.

Such tools are provided on an “as is” and “as available” basis without warranties, representations or endorsements.

Any use of third-party tools is at your own risk and discretion.

You should review the terms and policies of the applicable third-party provider before using such tools.

We may introduce additional features, tools or resources in the future, which will also form part of the Services and be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links or embedded functionality provided by third parties.

We are not responsible for examining or evaluating the content, accuracy, security or practices of third-party websites.

If you access a third-party website or service, you do so at your own risk.

Please review the third party's policies and terms before completing any transaction.

Questions or concerns about third-party products or services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

VAULT is powered by Shopify, which provides the ecommerce infrastructure that enables us to offer the Services.

However, purchases made through our store are transactions directly between you and VAULT.

Shopify is not responsible for products purchased from VAULT or for any injury, loss or damage resulting from those products or transactions, except where otherwise required by applicable law.

SECTION 10 - PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Certain information may also be processed by Shopify in accordance with Shopify's own privacy policies.

Because our Services are hosted by Shopify, information you submit may be transmitted to Shopify and service providers located in other countries in order to provide and improve the Services.

Please review our Privacy Policy for additional information.

SECTION 11 - FEEDBACK

If you submit reviews, ideas, suggestions, feedback, proposals or other content (“Feedback”), you grant us a worldwide, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback where legally permitted.

This may include using reviews or Feedback to improve, operate and promote the Services.

You represent that:

  • You own or have the necessary rights to submit the Feedback.

  • You have disclosed any compensation or incentives associated with the Feedback where required.

  • Your Feedback does not violate applicable law or the rights of any third party.

We may moderate or remove content that we reasonably determine violates these Terms or applicable law.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates or product availability.

We reserve the right to correct such information, update the Services or cancel affected orders where reasonably necessary.

SECTION 13 - PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services:

  • For unlawful or fraudulent purposes.

  • To violate applicable laws or regulations.

  • To infringe intellectual property rights.

  • To harass, threaten, abuse or harm another person.

  • To intentionally transmit false or misleading information.

  • To distribute malicious software, viruses or harmful code.

  • To send spam or unauthorized promotional communications.

  • To impersonate another person or entity.

  • To interfere with the security or operation of the Services.

  • To improperly collect or track personal information belonging to others.

  • To reproduce, scrape, extract, resell or exploit substantial portions of the Services without authorization.

We reserve the right to suspend or terminate access where we reasonably determine that these Terms have been violated.

SECTION 14 - AUTOMATED AGENTS

Software or automated systems that access or interact with our Services must comply with applicable law, our technical restrictions and any instructions relating to automated access.

We may restrict or block automated systems where necessary to protect the security, integrity or availability of the Services.

Automated systems must not attempt to circumvent security measures, access restrictions, CAPTCHA systems or other protections designed to safeguard the Services.

SECTION 15 - TERMINATION

We may suspend or terminate access to the Services where reasonably necessary, including where these Terms have been violated.

You will remain responsible for amounts properly due prior to termination.

Sections that by their nature should survive termination will continue to apply, including provisions relating to intellectual property, liability, indemnification, governing law and privacy.

SECTION 16 - DISCLAIMER OF WARRANTIES

Information provided through the Services is made available for general informational purposes.

To the fullest extent permitted by applicable law, the Services and products are provided on an “as is” and “as available” basis unless otherwise expressly stated.

We do not guarantee that access to the Services will always be uninterrupted, secure, timely or error-free.

Nothing in these Terms excludes warranties, guarantees or consumer protections that cannot legally be excluded under applicable law.

Nothing in this section limits the 99-Day Money-Back Guarantee expressly provided in our Return and Refund Policy.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, VAULT and its affiliates, partners, employees, contractors, service providers and licensors will not be liable for indirect, incidental, punitive, special or consequential damages arising from your use of the Services or products purchased through the Services.

This may include lost profits, lost revenue, loss of data or similar losses.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

SECTION 18 - INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless VAULT, Shopify and our respective affiliates, partners, employees, contractors, licensors and service providers from claims or losses arising from:

  • Your material breach of these Terms.

  • Your violation of applicable law.

  • Your violation of another party's rights.

  • Your misuse of the Services.

We will provide notice of an indemnifiable claim where reasonably practicable.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will continue in full force and effect.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Failure by us to exercise or enforce any right under these Terms does not constitute a waiver of that right.

These Terms, together with any policies referenced on the Services, constitute the agreement governing your use of the Services.

If any ambiguity exists, it will be interpreted in accordance with applicable law.

SECTION 21 - ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent where consent is legally required.

We may assign or transfer our rights and obligations in connection with a business restructuring, merger, acquisition, sale or similar transaction where permitted by law.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements through which we provide the Services will be governed by and interpreted in accordance with the laws applicable in the jurisdiction where the business operating VAULT is legally established or headquartered, subject to any mandatory consumer protection laws that apply to you.

SECTION 23 - HEADINGS

Headings are included for convenience only and do not limit or otherwise affect the interpretation of these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You may review the most current version of these Terms at any time on this page.

We may update or replace portions of these Terms from time to time to reflect changes to our Services, business practices or legal requirements.

Where required by law, we will provide notice of material changes.

Your continued use of the Services following the effective date of updated Terms constitutes acceptance of those changes where permitted by law.

SECTION 25 - CONTACT INFORMATION

Questions regarding these Terms of Service can be sent to:

Email: support@thevaultbags.com