Refund policy

Return & Refund Policy

At VAULT, we want you to shop with complete confidence. That's why every order is backed by our 99-Day Money-Back Guarantee.

If you're not satisfied with your purchase, you can request a return or exchange within 99 days of the date your order is delivered, subject to the conditions below.

99-Day Return Eligibility

To qualify for a return, your item must be:

Unused and in its original condition.
Returned with its original packaging, accessories, and included components.
Accompanied by your order number or proof of purchase.

You're welcome to open the packaging and inspect your item. However, products showing signs of use, damage caused after delivery, or missing components may not qualify for a change-of-mind return.

How to Start a Return

To request a return, email support@thevaultbags.com within 99 days of delivery.

Please include your order number and the item you'd like to return.

Once your return request is approved, we'll provide instructions and the appropriate return address.

Please contact us before shipping any items back. Do not send returns to the address printed on your original shipping package unless we specifically instruct you to do so.

Return Shipping

For change-of-mind returns and exchanges, customers are responsible for return shipping costs.

We recommend using a tracked shipping service and keeping your shipping receipt until your return has been processed.

If you receive a damaged, defective, or incorrect item, we'll cover the necessary return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at support@thevaultbags.com.

Include your order number and clear photos or a short video showing the issue.

We'll review your request and arrange an appropriate replacement or refund at no additional cost to you.

Exchanges

Need a different size, color, or product variation?

We offer exchanges within 99 days of delivery, provided the item meets our return eligibility requirements.

Exchanges are subject to product availability.

If there's a price difference or an additional shipping charge, we'll confirm the details with you before proceeding.

Refunds

Once we receive and inspect your returned item, we'll notify you by email whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

Customer-paid return shipping costs are non-refundable, except where required by applicable law.

Our 99-Day Money-Back Guarantee

We stand behind the quality of our products and want every customer to feel confident ordering from VAULT.

Our 99-Day Money-Back Guarantee gives you 99 calendar days from the date of delivery to request a return for a refund, in accordance with the eligibility requirements outlined in this policy.

Your satisfaction matters to us, and our support team is here to help if something isn't right with your order.